Once the player has completed the transaction in their online account via the FNB app or the FNB (First National Bank) website, the ticket purchase cannot be cancelled or reversed.
This is a key term in the terms and conditions for using most online lottery services, including FNB, where tickets are reserved on behalf of players after a successful transaction.
The transaction is completed and becomes non-refundable to FNB from ITHUBA or FNB to online lottery players once the automatic provision from the national lottery operator is made.
When purchasing lotto tickets online in South Africa, the rules are much the same as they are everywhere else in the world.
Online ticketing businesses can assign tickets in international nations on behalf of players all over the world, but they cannot refund lotto tickets purchased on their websites by players primarily because they are unable to obtain a refund through the country’s National Lottery Operator just like ITHUBA in South Africa.
It’s uncommon to get a refund for lottery tickets purchased online or offline. On rare occasions, private online lottery ticket websites will refund players (if a mistake or legitimate technical error occurs) or offer incentives and additional benefits, but only in exceptional circumstances.
Most online lottery systems allow players to enter tickets in many draws at once and have all of their purchases billed at once. Many lottery players who are purchasing tickets for the first time are unaware of the terms of their purchase and make mistakes.