The ticket purchase cannot be cancelled or reversed once the player has confirmed the transaction in their online Via the Standard Bank app or on Standard Bank’s website.
This is a common term in the conditions for playing most online lottery services including that of Standard Bank where tickets are reserved on behalf of players once the transaction is successful.
Once the automated provision from the national lottery operator has been made the transaction is finalised and becomes non-refundable to Standard Bank from ITHUBA or Standard Bank to online lottery Players.
It’s the same in South Africa as it is around the world when buying lotto tickets online.
Online ticketing companies can allocate tickets in remote countries on behalf of players worldwide but can not refund lotto tickets bought on their websites by players simply because they cannot issue a refund from the remote National Lottery Operator of that country.
Receiving a refund for lottery tickets purchased online or offline is rare. In some cases, private online lottery ticket websites refund players or provide incentives and extra bonuses but only in extreme circumstances.
Most online lotto services enable players to enter tickets in consecutive draws and bill the transactions upfront for all the draws.
Many lotto players purchasing tickets for the first time do not understand the terms of their draw purchases and mistakenly buy more tickets than they intended to.